Membership Policy

This policy covers Sensory+, the Sensory Stall paid membership. By joining, you agree to the membership terms disclosed at checkout and set out below.

Sensory+ is a recurring paid membership that gives members access to exclusive pricing, member offers and selected products. It helps us keep offering our best prices on the sensory products you love. It is a subscription, not a one-time purchase.

Sensory+ applies to all products across Sensory Stall. Your first purchase includes membership as disclosed at checkout. Existing members keep one membership and are charged only for their new order.

• Your first 28 days are free, starting when you place your first order. Your order total is charged when you purchase.
• After the introductory period, membership renews automatically at US$29.99 every 28 days until you cancel. This is a 28 day billing cycle, not a calendar month.
• Renewals use the payment method on file. Any applicable taxes are shown before payment.
• There is no minimum membership term. Cancel before your free period ends to avoid the first membership charge.

You can check your next billing date and membership status in your Sensory Stall account. Keep your account email address and payment details up to date. Contact support@sensorystall.com if you need help understanding a charge or your next renewal.

Sign in to your Sensory Stall account using the email address on your order to view your membership, check your next billing date, update your payment method or cancel.

For any other membership request, email support@sensorystall.com. Updating a payment method does not start a new membership or change your existing billing cycle.

You can cancel at any time. There are no cancellation fees and no phone call is required.

1. Online: sign in to your Sensory Stall account, select Cancel membership and confirm. Online cancellation takes effect immediately, ends membership benefits and stops future renewals.
2. By email: email support@sensorystall.com from the address used for your order, with “cancel” and your order number if available. You can also reply to your order confirmation or use our contact form.

For requests handled by our team, please contact us at least 3 business days before your next billing date to allow processing. You do not need to wait for our team to cancel online. We aim to reply within 1 to 2 business days, Monday to Friday.

Canceling membership does not cancel a physical product order already placed.

Membership fees are generally nonrefundable once a paid cycle has begun because membership benefits are available immediately, except where a refund is required by applicable law. Canceling during a cycle does not automatically refund that cycle.

If you were charged after your cancellation took effect or charged in error, email support@sensorystall.com within 30 days so we can investigate and refund an incorrect charge in full. This request does not limit any rights you have under applicable law.

Physical products purchased at member prices are covered by our Refund Policy. Please refer to that policy for the conditions and process for faulty or incorrect items. Membership cancellation and product refunds are handled separately.

If we change the membership price, we will email you at least 30 days before the new price applies. You can cancel before the change takes effect.

If a renewal payment fails, our payment provider may retry the payment under its retry schedule. A declined payment is not a cancellation request. Update your payment details in your Sensory Stall account to resolve a failed payment, or cancel your membership if you do not want it to renew.

If payment remains unsuccessful, membership access may be suspended or the membership may end. A confirmed manual cancellation ends your membership immediately and stops future renewals.

We may end a membership for nonpayment, fraud, abuse of member pricing or resale of products restricted to personal use. If we end your membership without cause during a paid cycle, we will refund the unused portion of that cycle.

Email support@sensorystall.com. We aim to reply within 1 to 2 business days, Monday to Friday.